Pengaruh Work-Life Balance terhadap Turnover Intention dengan Kepuasan Kerja sebagai Variabel Intervening (Studi pada Driver Gojek di Jombang)

Kristin Juwita; Nuri Purwanto; Made Iska

doi:10.54131/jbma.v13i1.277

Authors

Kristin Juwita Institut Teknologi dan Bisnis PGRI Dewantara Jombang
Nuri Purwanto Institut Teknologi dan Bisnis PGRI Dewantara Jombang
Made Iska Sekolah Tinggi Ilmu Ekonomi Indocakti

DOI:

https://doi.org/10.54131/jbma.v13i1.277

Keywords:

work-life balance, job satisfaction, turnover intention, Gojek drivers

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh work-life balance terhadap turnover intention dengan kepuasan kerja sebagai variabel intervening pada driver Gojek di Jombang. Penelitian menggunakan pendekatan kuantitatif dengan teknik pengumpulan data melalui kuesioner kepada 100 responden. Analisis data dilakukan dengan metode Partial Least Squares (PLS). Hasil penelitian menunjukkan bahwa work-life balance berpengaruh positif dan signifikan terhadap kepuasan kerja. Work-life balance juga berpengaruh negatif dan signifikan terhadap turnover intention. Selain itu, kepuasan kerja terbukti berpengaruh negatif dan signifikan terhadap turnover intention. Hasil pengujian mediasi menunjukkan bahwa kepuasan kerja mampu memediasi pengaruh work-life balance terhadap turnover intention. Temuan ini menegaskan bahwa semakin baik keseimbangan antara kehidupan kerja dan kehidupan pribadi yang dimiliki driver, maka semakin tinggi kepuasan kerja dan semakin rendah keinginan untuk meninggalkan pekerjaan. Penelitian ini memberikan implikasi bahwa pengelolaan work-life balance dan peningkatan kepuasan kerja perlu menjadi perhatian perusahaan atau platform untuk menekan turnover intention pada driver.

References

Al-Fadhat, F., & Cärlek, N. S. (2023). Guardians of autonomy: A comparative analysis of safeguarding independent self-employed workers in Indonesia and Europe. PADJADJARAN Jurnal Ilmu Hukum (Journal of Law), 10(2), 145–168. https://doi.org/10.22304/pjih.v10n2.a1

Awasthi, K. (2025). The impact of work life balance on job engagement and turnover intention: A case of Nepalese insurance company. Nepalese Journal of Management, 12(3), 76–88.

Awasthi, K., Marhaeni, N. P., Waliah, S., Isha, A. S. N. B., & Nirmala, I. (2025). The impact of work-life balance, organizational commitment, and rewards on turnover intention: A study of online transportation driving partners in Indonesia. SULTANIST: Jurnal Manajemen Dan Keuangan, 12(1), 76–88. https://doi.org/10.37403/sultanist.v13i1.721

Bedner, A., & Arizona, Y. (2025). Interrogating the legal foundations of digital transformation: Balancing economic growth and social welfare in the era of disruption. Volksgeist: Jurnal Ilmu Hukum Dan Konstitusi, 8(1), 1–24. https://doi.org/10.24090/volksgeist.v8i1.14567

Bothma, C. F., & Roodt, G. (2013). The validation of the turnover intention scale. SA Journal of Human Resource Management, 11(1), 1–12.

Bou, C. D. (2022). Pengaruh kepuasan kerja dan job insecurity terhadap turnover intention pengemudi transportasi online. https://repository.uksw.edu/handle/123456789/22582

Demir, İ., & Özkan, A. (2025). Legally self-employed but de facto worker: Motor couriers’ working conditions and work-life balance in Zonguldak, Türkiye. Journal of Economy Culture and Society, 70(71), 121–139.

Failani, A. (2025). Pengaruh Work Life Balance Terhadap Kepuasan Kerja Generasi Millenial Dengan Motivasi Pegawai Sebagai Variabel Moderasi (Studi Pada PT. PLN (Persero) Unit Induk Distribusi Lampung). Universitas Lampung.

Fisher, G. G., Bulger, C. A., & Smith, C. S. (2023). Beyond work and life: The evolution of work-life balance research. Annual Review of Organizational Psychology and Organizational Behavior, 10, 123–148.

Fitriani, L., Rahmawati, D., & Susilowati, I. (2023). Contextualization of risk society in the reality of digital work in Purwokerto, Central Java, Indonesia. Jurnal Sosiologi Reflektif, 18(1), 123–144. https://doi.org/10.14421/jsr.v18i1.2789

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (3rd ed.). Sage Publications.

Hatidja, S., Mariana, L., Quach, T. M., & Aisyah, S. (2025). Employee excellence and workplace diversity: Key drivers of satisfaction, retention, and brand success in ethnic restaurants. Global Review of Tourism and Social Sciences, 1(2), 158–171. https://doi.org/10.53893/grtss.v1i2.319

Judge, T. A., & Kammeyer-Mueller, J. D. (2022). Job attitudes. Annual Review of Psychology.

Kim, Y. G., Chung, Y. K., & Woo, E. (2023). Gig workers’ quality of life (QoL) and psychological well-being in service delivery platform. Sustainability, 15(11), 8679.

Livemint. (2026). From insurance to attrition rate: Zomato’s Deepinder Goyal answers six questions about gig workers. https://www.livemint.com/companies/people/from-insurance-to-attrition-rate-zomatos-deepinder-goyal-answers-six-questions-about-gig-workers-11767316030698.html

Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297–1349). Rand McNally.

Maharani, A., & Tamara, D. (2024). The occupational stress and work-life balance on turnover intentions with job satisfaction as mediating. SA Journal of Human Resource Management, 22, a2369.

Rafiq, M., & Chin, T. (2023). The impact of work-life balance and job satisfaction on turnover intention among millennial employees in Malaysian private sector. International Journal of Academic Research in Business and Social Sciences, 13(6), 1452–1467. https://doi.org/10.6007/IJARBSS/v13-i6/17452

Ramlall, M. J. (2025). The moderating effects of perceived organizational support and work-life balance on job satisfaction and turnover intentions. Liberty University.

Ranto, D. W. P., Arifin, N., & Murdapa, P. A. (2024). Job Satisfaction and Organizational Commitment Mediating Workplace Spirituality on Job Performance. Ekuitas: Jurnal Ekonomi Dan Keuangan, 8(3), 506 – 520. https://doi.org/10.1108/mrr-09-2015-0216

Saraswati, R., Putri, N. K., & Maharani, D. (2023). Legal relationship between platform service providers and online transportation driver as gig workers (platform workers). Jurnal Dinamika Hukum, 23(3), 512–531. https://doi.org/10.20884/1.jdh.2023.23.3.3698

Sofiyah, F. R., & Yulinda. (2022). Determination work life balance, commitment organization, work motivation and compensation financial on the job satisfaction generation millennial performance as an intervening variable (Case study on driver Gojek Kota Medan). Webology, 19(1), 3230–3242. https://doi.org/10.14704/web/v19i1/web19213

Sugiyono. (2019). Metode penelitian kuantitatif kualitatif dan R&D (Sutopo (ed.); 2nd ed.). Alfabeta.

Tjandraningsih, I., & Nugroho, H. (2023). Searching for a better job: Indonesian gig workers and the limits of decent work agendas. Jurnal Ilmu Sosial Dan Ilmu Politik, 27(2), 145–162. https://doi.org/10.22146/jsp.78901

Tsai, P., & Buell, R. W. (2025). The hidden costs of working multiple jobs: Implications for spending behavior and wellbeing (Issues 25–036). https://www.library.hbs.edu/working-knowledge/true-costs-of-gig-work

Uchiyama, Y., & Furuoka, F. (2024). Characteristics of the market structure on-demand app gig economy in ASEAN. JATI - Journal of Southeast Asian Studies, 29(1), 1–24. https://doi.org/10.22452/jati.vol29no1.1

Wardhana, A. P. K., & Rasji, R. (2026). The Legal Status Of Gig Economy Workers In Indonesia’s Digital Platform Industry (2022-2025): Problematika Status Hukum Pekerja Gig Economy Dalam Industri Platform Digital Indonesia (2022-2025). Indonesian Journal Of Law And Economics Review, 21(1), 10–21070.

Weiss, D. J., Dawis, R. V, England, G. W., & Lofquist, L. H. (1967). Manual for the Minnesota Satisfaction Questionnaire.

Wulandari, D., Setyawan, A. A., & Hidayat, K. (2024). Dinamika pekerja gig ekonomi di kota kecil: Studi fenomenologi pada driver ojek online di Kabupaten Jombang. Jurnal Sosiologi Dialektika, 19(1), 45–58. https://doi.org/10.20473/jsd.v19i1.2024.45-58